Getting Started with Trainer24 (For Trainers)

Overview

Trainer24 is an application for professional trainers to manage clients, schedules, income, and packages comprehensively.

This guide will walk you through the registration and account setup process to get started.

Download the App

  1. Open App Store (iOS) or Google Play Store (Android)
  2. Search for "Trainer24"
  3. Tap Install

Registration

Method 1: Register with Email

  1. Open the Trainer24 app
  2. Tap "Get Started"
  3. Select "Register with Email"
  4. Fill in the information:
    • Display Name - Name that clients will see
    • Email - Used for login
    • Password - At least 8 characters
  5. Select "Trainer" in the role selection
  6. Tap "Create Account"

Method 2: Register with Social Login

  1. Open the Trainer24 app
  2. Tap "Get Started"
  3. Choose registration method:
    • Continue with Google
    • Continue with Apple
    • Continue with LINE
  4. Verify your identity through the selected service
  5. Select "Trainer" in the role selection

Note: By registering, you agree to the Terms of Service and Privacy Policy.

Initial Setup (Onboarding)

After registration, the system will guide you through 6 setup steps:

Step 1: Personal Information

Set up your basic profile

Required information:

  • Display Name (Required) - Name that clients will see
  • Phone Number (Required) - Used for verification and notifications

Additional information (Optional):

  • Nickname - Your nickname
  • Bio - Tell about yourself and your expertise
  • Profile Picture - Tap the image above to upload

Tap "Next" to continue

Step 2: Verify Phone Number

The system will send an OTP code to your phone number.

  1. Wait for SMS OTP
  2. Enter the 6-digit OTP code
  3. Tap "Verify"

Note: If you don't receive the OTP, you can tap "Resend" after waiting 60 seconds.

Step 3: Teaching Policy

Set up reschedule or cancellation rules

You can configure:

  • Number of reschedules allowed per month
  • Advance notice required for reschedule/cancellation
  • Cancellation terms

Tip: You can skip this step and configure later in the Profile page.

Step 4: Bank Account

Set up account for receiving payments from clients

Required information:

  • Bank - Select from the list
  • Account Number - 10-15 digits
  • Account Name - Account holder's name

PromptPay (Optional):

  • Select type: Phone number or National ID
  • Enter PromptPay ID

Note: Clients cannot make payments through the app if bank account is not set up.

Step 5: Add Client

Add your first client

  1. Enter client's Nickname
  2. Enter Phone Number (Optional)
  3. Tap "Add Client"

Tip: You can skip this step and add clients later.

Step 6: Ready to Go

Setup complete!

The summary page shows main features you can use:

  • Manage clients and packages
  • Smart scheduling
  • Track income and expenses
  • Workout logging

Tap "Start Using" to enter the main page

Skipping Onboarding

You can skip the Onboarding steps and configure later:

  1. Tap "Skip All" at the top right corner
  2. System will take you to the main page immediately

Things to set up later:

  • Profile information → "Profile" page
  • Verify phone number → "Profile" > "Settings"
  • Bank account → "Profile" > "Payment Account"
  • Teaching policy → "Profile" > "Teaching Policy"

Login

If you already have an account:

  1. Open the Trainer24 app
  2. Tap "Already have an account"
  3. Choose login method:

With Email/Password

  1. Enter Email
  2. Enter Password
  3. Tap "Login"

With Social Login

  • Tap "Continue with Google"
  • Tap "Continue with Apple"
  • Tap "Continue with LINE"

With Face ID / Touch ID

If Biometric Login was previously enabled:

  1. Tap "Login with Face ID" or "Login with Touch ID"
  2. Verify as prompted by the system

Forgot Password

  1. On the login page, tap "Forgot Password?"
  2. Enter the email used for registration
  3. Tap "Send Reset Link"
  4. Check your email and follow the received link

Main Page Overview

After logging in, you'll see the main page with 5 tabs at the bottom:

TabIconDescription
HomeHouseDashboard, stats, shortcuts
CalendarCalendarView and manage schedules
ClientsPeopleClient list and information
FinanceChartIncome-expenses, statistics
ProfilePersonPersonal info, settings

Change Language

The app supports 2 languages: Thai and English

How to change language:

  1. Go to "Profile" tab
  2. Tap "Settings" or the gear icon
  3. Select "Language"
  4. Choose your preferred language

Or on the Welcome page before login, you can tap the language button at the top right corner.

FAQ

Q: I selected the wrong role as "Client", what do I do?

A: Contact support through "Profile" > "Send Feedback" to request a role change.

Q: Didn't receive phone verification OTP?

A: Check that you entered the correct number, wait 60 seconds and tap "Resend". If still not received, contact support.

Q: Can I change the email used for registration?

A: Email cannot be changed at this time. If you need to use a new email, you must create a new account.

Q: Can Onboarding information be edited later?

A: Yes, all information can be edited in the "Profile" page.

Related Topics

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