Buying Packages
Overview
A package is a bundle of sessions you purchase from your trainer, such as 10 sessions or 20 sessions. You need an Active package to book appointments.
How to Access
- From Dashboard: Tap Quick Action "Buy Package"
- From Profile page: Tap "Buy Package"
- From Trainer page: Tap "Buy Package" button
Steps to Purchase a Package
Step 1: Select Trainer
Skip this step: If you have only one trainer
- System will display list of connected trainers
- Select the trainer you want to purchase from
Step 2: Select Package
System will display packages the trainer has made visible to you:
Package information:
- Package name
- Number of sessions
- Total price
- Price per session
- Validity (days)
- Description
Select the package you want
Step 3: Payment Information
- View trainer's account information:
- Bank / Account number
- PromptPay (if available)
- Transfer the amount shown
- Save payment proof
Step 4: Notify Payment
- Tap "Notify Payment" button
- Upload proof (transfer slip)
- Enter amount transferred
- Add notes (Optional)
- Tap "Submit"
Step 5: Wait for Confirmation
- Trainer will receive notification
- Trainer will verify the proof
- You'll receive notification when approved
Order Status
| Status | Color | Meaning |
|---|---|---|
| Pending Payment | Gray | Payment not notified yet |
| Pending Review | Yellow | Trainer is reviewing |
| Paid | Green | Confirmed, package Active |
| Rejected | Red | Proof invalid |
View My Orders
- Go to "Profile"
- Tap "Order History"
- View all orders
Order Details
Tap an order to view:
- Package information
- Amount
- Status
- Proof submitted
- Notes from trainer (if any)
My Packages
View Available Packages
- Go to "Profile"
- View "My Packages" section
Package Information
- Package name
- Sessions - Used/Total
- Progress bar - Shows usage
- Expiry date
- Status - Active, Expired, Completed
Session Deduction
- Deducted automatically when trainer Completes session
- Not deducted when appointment is cancelled
- Deducted/Not deducted on No-show depends on trainer policy
Package Expiration
When package expires:
- Cannot be used to book appointments
- Remaining sessions are lost
- Must purchase a new package
Tip: Use all sessions before expiry!
Tips for Using
- Buy package that fits your schedule - If training 3 days/week, choose package that can be used within validity
- Keep payment slip - May need for reference
- Check expiry date - Plan to use all sessions
- Buy new before running out - Don't have to wait until fully used
FAQ
Q: No packages showing?
A: Trainer may not have assigned packages to you. Contact trainer.
Q: Payment proof rejected?
A: Check notes from trainer, then submit new proof.
Q: Package still not Active after payment?
A: Wait for trainer to verify. If too long, contact trainer.
Q: Have multiple Active packages, which one is used?
A: The package closest to expiry is used first.
Q: Can I get a refund?
A: Contact trainer directly. Depends on trainer's policy.